Help
Quick answers below. Anything else: email support@getliftready.com from the address you use for LiftReady. A real person reads every email.
Getting started
How do I start?
Pick a plan on the Pricing page, create your account (email, password and your signature on the Terms), confirm your email, and add a card for the free trial. Then open LiftReady and answer a few questions about your goal, schedule and equipment. Your first week is ready in about two minutes.
Do I need a watch?
No. Readiness works from your sleep, a quick check-in and your training. A watch adds resting heart rate and HRV through Apple Health in the iPhone app (coming soon).
Can I use it on the web and on iPhone?
Yes, with one account. Use it in your browser now (add it to your home screen to open it like an app). The iPhone app is coming soon: sign in with the same email and password.
Is there an Android app?
Not yet. On Android, use LiftReady in Chrome and add it to your home screen.
Subscription and billing
How does the free trial work?
You add a card and pay $0 today. The first charge comes 7 days later, on a date shown before you start. Cancel before then and you aren’t charged.
How do I cancel?
On the website: Account › Manage billing › Cancel. In the app: Settings › Subscription › Cancel. You keep access until the end of the period you paid for.
Where are my receipts?
Account › Manage billing shows every invoice and receipt.
Can I switch between monthly and yearly?
Yes, in Account › Manage billing.
Can I get a refund?
Charged by mistake, for example a renewal you meant to cancel? Email us within 14 days of the charge and we’ll look at it. Approved refunds go back to your card through Stripe in 5–10 business days. See Refunds in the Terms.
I subscribed on the website. Will the iPhone app know?
Yes. Sign in to the app with the same email and your subscription is there. If it doesn’t show right away, tap “I already subscribed”.
Your account and data
The confirmation email never came
Check Spam and Promotions and mark it “Not spam”. Then use Resend in the “Confirm your email” card. Still nothing after a few minutes? Email us from the address you signed up with.
I forgot my password
On the sign-in screen, tap “Forgot password?”. The reset link works for 1 hour.
Where is my health data kept?
Your sleep, heart rate, HRV, check-ins, journal, injuries and progress photos stay on your own phone or browser. Your plan, workouts, meals and weight are saved in your account so they sync. See the privacy policy and the consumer health data policy.
How do I download or delete my data?
In the app: Settings › Your data › Download a backup, or Delete my account (it cancels a subscription first, then removes everything).
Safety
Is this medical advice?
No. LiftReady gives general fitness, nutrition and sleep guidance, and readiness is a wellness estimate. Check with a doctor before starting a new program, especially with an injury or a medical condition.
How do I report a post or a person?
Every post and comment has ⋯ › Report, and you can block anyone from the same menu. See the Community guidelines.